Health & Safety
We want your time at Rise Uptown to be fun and relaxing, so we’ve designed safety protocols to make you comfortable. We have implemented these protocols for cleaning as well as a safety program based on best practice recommendations from local, state and federal authorities.
If any guest is experiencing symptoms or has been in contact with an individual recently diagnosed with COVID-19, we ask you to postpone your plans to visit us for the health of our team and other guests.
HOSPITAL-GRADE ElECTROSTATIC DISINFECTION
Both before and after cleaning, guestrooms will be treated with a non-toxic disinfectant solution of 200ppm hypochlorous acid delivered via electrostatic sprayer (the same technology deployed in hospitals).
DISINFECTING WIPES AND HAND SANITIZER
Touchless hand sanitizer stations have been placed strategically throughout the hotel. Disinfecting wipes are available upon request at the front desk.
PERSONAL PROTECTIVE EQUIPMENT
Guests will be required to wear masks in all common areas of the property, subject to state and local law. Extra masks will be available at the front desk.
STAFF SAFETY AND PERSONAL PROTECTIVE EQUIPMENT
Staff have been provided with masks and are required to wear them throughout the property. Staff have been provided training on best practices for social distancing, handwashing, sanitizing and use of PPE. Staff have also been instructed to stay home if experiencing any COVID-19 symptoms and we have implemented a sick leave policy to incentivize responsible behavior.
NO IN-STAY SERVICING
To safely limit guest and staff interaction, rooms will not be serviced by housekeeping during your stay.
EXTRA ATTENTION TO HIGH-TOUCH AREAS
Housekeeping staff will focus extra attention on the most frequently touched guest room areas – light switches, door handles, TV remotes, thermostats and hardware – and high-traffic common areas. These areas/items – in addition to all normally serviced areas of the room – will be treated with EPA/OSHA-approved disinfecting cleaning agents.